FAQS

We sell both to individuals and companies. We also customize merchandising products for your company from a certain number of minimum references.If you want to buy a product that is not in stock right now, don´t worry, you can contact us by clicking here and we will give you a solution.

We accept credit or debit card (Mastercard, Visa, Discover and American Express) and Paypal.

We ship to European countries* (Spain, Portugal, Germany, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Iceland, Latvia, Lithuania, Luxembourg, Norway, Malta, Poland, Sweden and Switzerland).

*In Portugal and Spain shipments are only for La Peninsula.
*Denmark – Does not include Faroe Islands and Greenland.
*Italy – Does not include Vatican

For Portugal;
Pick up in the store
Urgent (Delivery time estimated 24-48 hours)
Normal (Delivery time estimated up to 3 working days)

For Spain;
Normal (Delivery time estimated 10 days, but usually arrives before)
Urgent1 (Delivery time estimated 48 hours)
Urgent2 (Delivery time estimated 24hours)
Free Shipping (48 hours) for orders that exceed € 70

For the rest of Europe;
Normal (Delivery time estimated up to 12 working days)
Fast (Delivery time estimated up to 5 working days)
Free Shipping in Normal (up to 12 working days) for orders that exceed € 100

All shipments that we sent have a tracking number for our transport provider. If you wish, you can send us an e-mail requesting it and we will be happy to provide it to you.

We confirm and send your order within the first 24 hours and we send you an email with the title: “Your order has been completed” when we have already sent it. Orders purchased from Friday at 2:00 p.m. are shipped the following Monday.

The return will be effective within the first 14 days of receipt and free of charge if the item arrives damaged or if you received something different from the one purchased; this, once the item has been returned to us.

Ask us! Contact us by clicking here and we will be happy to assist you!